Customer care

Delivery & Returns

Return Policy

There is a 14 days returns policy on all items, anything outside of this will not be eligible for a return.

  • The goods must not have been used and still in their original packaging.
  • Adhesive tape must be avoided on the original packaging when returning items.
  • All shipping costs related to the return of the items will be charged to the customer.
  • Until items are received they are under full responsibility of the customer
  • If the item is faulty please provide details in full to our customer support team

Please contact hello@weareopaya.com with the required information below and one of our team will be able to assist

  •  Full name and address
  • Order number
  • Detailed description if item is faulty

 Refund Policy

 We will only issue a refund if the following criteria are met:

  • The fulfilment centre has received the goods.
  • Items are undamaged, unopened and in their original packaging, unless faulty.
  • Goods are sent within 14 days of receipt. 

The customer will be responsible for any delivery charges incurred when sending a return. The refund will be applied to the original payment method, please note this may take between 5-10 workings days.